Abby Criswell
Abby is currently a full-time student studying at Tarleton State University, with a Major in English and a Minor in Psychology. She will be graduating in May 2023 with a Bachelor of Arts degree, with a Technical Writing concentration, after being awarded an Associate of Arts degree from Weatherford College in 2022. She is currently a student employee of the Tarleton University Writing Center.
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She has a passion for literature and creative writing, and has hopes to make a name for herself in a profession of writing and publishing.
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Skills
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Creative, functional, and effective writing talent in both business and personal settings.
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Documentation design
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Experience with written and digital media and content
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Knowledge of Microsoft Office programs (Word, Excel, & PowerPoint) and QuickBooks
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Experience with Adobe software (Photoshop, Illustrator, & InDesign)
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Spreadsheet & data entry
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Excellent customer service and communication skills
Professional Summary
Before being given the opportunity to focus solely on her studies as a student, Abby had an extensive background in customer service in a professional workforce.
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County Government: Parker County Auto Registration
April 2020 - January 2022
Abby served her community of Parker County as an Auto Registration deputy for two years before leaving to finish out her studies. Working for the county, she was responsible for:
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Registering and transferring ownership of new and used vehicles, recreational vehicles, commercial vehicles, trailers, and off-highway vehicles.
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Renewing annual vehicle registration and issuing temporary registration.
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Reviewing, maintaining, and submitting legal documentation associated with military, disability, heirships, and other government entities.
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Organizing and filing legal documentation, paperwork, and inventory.
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Being capable of learning and explaining Texas auto laws and regulations.
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New Resident registration for those entering the State of Texas.
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Assisting Disabled Veterans with obtaining and understanding disability benefits in association with the DMV.
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Accurately calculating and collecting state sales tax.
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Manual and electronic reconciliation of bank statements for county accounts using QuickBooks.
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Retrieving, sorting, and delivering mail to appropriate recipients.
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Drafting, writing, and reviewing letters to customers for an array of issues or requests as well as keeping a logbook for returned mail.
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Understanding the county's STW software.
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Answering and directing phone calls.
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Maintaining a daily cash drawer balance without shortages or overages.
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Performing any and all tasks with excellent and helpful customer service.
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Hosting & Waitressing
Febuary 2017 - March 2020
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In her experience within the food-service industry, Abby was responsible for:
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Payment transactions
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Remaining up-to-date on changes to menu and amenities
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Event planning and scheduling
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Organizing comps, and assisting with employee wage balance sheets as well as scheduling.
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Contacting and communicating with potential employees for hire.
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Communicating with vendors and food supply entities.
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Maintaining positive and pleasant customer relations with a diverse and demanding cliental.
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Sales Associate
Jan. 2016 - Feb. 2017 & Jan. 2020 - March 2020
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As a sales associate for differing retail and service-based companies, Abby was responsible for:
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Keeping, organizing, and documenting inventory
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Merchandise organization
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Staying up-to-date on special events and offers
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Assisting a large scale cliental base
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Cleaning and maintaining the business space in a schedule/time sensitive atmosphere.
Contact
I'm always looking for new and exciting opportunities. Let's connect.